Terms & Conditions

1. General:
1.1. Definitions:
“The Company” or “The Seller” or “the POPULAR” means K&P Global Ltd.
“The Buyer” or “The Purchaser” means the person, partnership, firm or company which places the order with the Seller.
“The Goods” means the article, things or items described in the order.
“The Order” means the order placed by the Buyer for the supply of the Goods.
“The Contract” means the contract between the Seller and the Buyer for the sale and purchase of the Goods in accordance with these Conditions.
1.2. The Company reserves the right to change these terms and conditions from time to time to without notice to the purchaser and the changes will take effect from the day that they are posted. Any such changes will be updated on the Company’s website.
1.3. Unless otherwise expressly agreed in writing by the Company, these conditions shall form part of this offer and no conditions inconsistent therewith, shall be deemed to override or vary these conditions notwithstanding their being proffered by the Purchaser at a date later than this offer. They shall apply not only to the present transaction but to all future business between us except in such cases as the contrary may be agreed by us in writing.
2. Product designs and information:
2.1. The Goods are as:
(a) described by the Seller in any catalogue of the Seller; or
(b) described on the Website; or
(c) inspected by the Buyer at the Seller’s premises; or
(d) described orally by the Seller at the request of the Buyer.
2.2. The Seller may occasionally alter or slightly change the design of items. It cannot accept these as faults. The majority of the Seller’s furniture is handcrafted and therefore sizes are only offered as a guide. The Seller reserves the right to change
specifications without prior notice.
2.3. For a full container, the product designs must be confirmed in Sale contracts that are signed by The Seller and the Buyer.

3. Orders:
Orders can be placed by: Telephone, Email and online.
Container orders are only confirmed upon receipt of the purchase order and a deposit payment of 30%. Payment must be made in full before delivery unless otherwise agreed.
Orders cannot be reserved or allocated and stock is sold on first come first serve basis and the company will not keep any correspondence with third party customs.
The Company reserves the right to change pricing without prior notice. The Company cannot accept these changes as faults.

4. Payment:
All prices exclude VAT – Note: Prices shown separately on website with and without VAT.
Payment can be made in the following ways;
4.1. Proforma Invoice – this includes orders over £3000 & container orders.
4.2. Cash. A maximum of £5000 cash can be paid for any single transaction.
4.3. Cheque. On completion of registration form and satisfactory references, the customer must apply in writing if a cheque facility is required. This facility can be withdrawn at any time without notice.
Cheques returned unpaid will carry an administrative charge of £50.00
4.4. Debit/Credit Card. Credit cards will incur a charge of 2.5% – Card payments made over the phone may require faxed copies of both sides of the card.
4.5. BACS / CHAPS Payment. Receipts of bank transfers must be faxed and only when cleared funds are received will the invoice be deemed paid
4.6. The Buyer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Buyer shall not be entitled to assert any credit, set-off or counterclaim against the Seller in order to justify withholding payment of any such amount in whole or in part.
4.7. Deposits may be requested for orders exceeding standard quantity levels or above a certain value. Such deposits will be treated as non-refundable should orders be cancelled at a late date.

5. Minimum Order:
There is no minimum order for collections.
Collection times are strictly between 8am-4.30pm Mon-Fri & 8am-12pm on Saturday.
To reduce waiting times it is recommended that all collections be ordered at least one hour prior to arrival.
In the event where customers repeatedly fail to pick up goods ready for collection will not be able to phone orders prior to arrival and can only place orders on arrival.
Deliveries will be subject to varying minimum values depending on areas. Generally, the minimum value will be equal to the distance from The Seller as shown; (100miles=£1000, 50miles=£500).
Where orders are below minimum value there will be a delivery charge depending on the order and delivery address. Orders delivered to locations that are different from their normal address will also incur a delivery charge.

6. Delivery:
6.1. All orders above minimum value will try to be delivered in 7-10 days. Many orders can be delivered in 1-3 days. Urgent orders which are delivered below the minimum order value will be subject to a carriage charge depending on location.
6.2. The customer must ensure that appropriate parking is available during delivery and that any parking restrictions be made available at booking in stage. The Company requires the Purchaser or third party to be available during the agreed delivery slot as all deliveries require a signature. In the event that the Purchaser fails to be available during the agreed delivery slot, a redelivery will be arranged and recharged provided the Company couriers adhered to the agreed arrangements.
6.3. The Seller’s Insurance only covers delivery to the Buyer’s door and does not extend to moving items inside the Buyer’s property. The Seller will not be liable for any damage caused by drivers carrying stock into the Buyer’s premises. Drivers will remain with their vehicle and will not leave the vehicle unattended.
6.4. All delivery notes and invoices must be signed and printed by consignee.
6.5. Claims for shortages will not be accepted after delivery. Damages and shortages must be reported to the driver and details reported to the office at time of delivery and must be noted on all documentation and signed by the driver.
6.6. Orders may be executed by installments. Each INSTALLMENT shall be a separate contract payable separately. If payment of any INSTALLMENT is not made within the time stipulated, the Company shall be entitled to suspend further deliveries until payment is made or the Company may, at their option, terminate the contract.

7. Couriers:
All courier arrangements have to be made by the customer.
At the time of collection, the courier must know who he/she is collecting on behalf and an itemised list of what is to be collected.
Payment must be made before collection.
Please note that due to their handling procedures returns from courier companies will not be accepted.
All collections have to be signed for.
Courier drivers have to follow the same rules as all customers and are expected to queue in an orderly fashion.

8. Returns:
8.1. Incorrectly ordered items or cancelled orders cannot be refunded but can be exchanged.
8.2. The Buyer must inspect the condition of the Goods immediately upon receipt and report in writing within 7 days (including Saturday and Sunday) from such inspection, via the Sellers website returns form, any damaged Goods or discrepancies in Goods. If the Buyer fails to give such notice the condition of the said Goods shall be deemed to be in all respects in accordance with the Contract and the Buyer shall be bound to accept and pay for the same accordingly. The Buyer must keep the packaging intact when unwrapping the Goods. This is essential in preventing the Goods being damaged on return. Under no circumstances can the Seller accept returns that do not have their original packaging.
8.3. Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging. Retailers must ensure that their customer’s open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.
8.4. Goods that have been assembled will not be credited unless there is clear evidence of manufacture defect. The customer must take full responsibility for the checking & unloading of all deliveries.
8.5. Customers are reminded that damage caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the retailer’s responsibility to distinguish between manufacture fault and damage caused by assembly or misuse.
8.6. Goods are not accepted by the Seller for return from the Buyer without the prior consent of the Seller.
8.7. Only two separate attempts will be made to uplift return items. If the items are still not available the Buyer’s uplift request will be cancelled and no credit will be issued.
8.8. All returned Goods are subjected to a full Quality Control inspection before any decision regarding refund is made. The Seller has the final say on whether an item is defective or not. The refund can be transferred directly to The Buyer’s bank account.
8.9. All returns must be accompanied by a valid returns note. Goods returned without valid documentation will not be credited. Return forms can be faxed, emailed or downloaded from website.

9. Wrong Delivery, Damages and Damaged Goods:
9.1. All consignments are advised and it is essential that immediate notification should be given if the Goods are not received within 10 days of advice; otherwise no claim for non-delivery can be accepted.
9.2. No claim for damage in transit or shortages will be accepted if signed for “RECEIVED IN GOOD CONDITION” or “UNCHECKED” or “NOT EXAMINED” (or similar) unless they are signed for as “DAMAGED” or “SHORT DELIVERED” and the Company are notified in writing within 3 days after delivery and are given an opportunity to verify the shortages or damage. The company will then at its option:
(a) Repair or replace any goods or part of goods so damaged; or
(b) Allow to the Purchaser credit in respect thereof in such amount as may be agreed with the Purchaser or in default as fixed by the Company at their discretion.
(c) The Company’s liability under this condition shall be limited to repairing, replacing or allowing credit as aforesaid.

10. Cancellation of Orders:
10.1. We reserve the right to cancel orders if:
– Payments have not been made
– Goods were ordered incorrectly
10.2. Contracts are not subject to cancellation without the Seller’s written consent. Where cancellation is accepted, the Seller shall in addition to any express terms of cancellation be entitled to reimbursement of any costs incurred by the Seller in connection with the contract.
10.3. All Orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. Once the Goods have left The Seller’s warehouse the full delivery and returns costs will be incurred in the event the Seller accepts a late cancellation.

11. Catalogue & Price List:
Colours in the catalogue are as close to the real colours as the limitation of the printing process will allow. All colours are for descriptive purposes only.
Dimensions are in mm and are approximates only and may vary. Design detail may vary from catalogue image occasionally. Prices are subject to change without prior notice.
Back orders will also be subject to any price changes.

12. Marketing Materials:
12.1. Photography: The Company owns the copyright to all product images and images with style impressions that are used by the Company in promotional material and on the website. At the Purchasers request and the Company’s agreement the Purchaser may be given permission to use some of this material for use on their own platforms, this excludes all in-situ images which remain for the sole use of the Company. The materials displayed on the Company’s website and elsewhere are solely for the use of the Company.
12.2. Restrictions: The Purchaser must not use the Company name or any abbreviation of it to promote products. The Company is a strictly trade only supplier and does not promote itself as a retail brand and does not permit the Purchaser to do so. The Purchaser may not seek to represent the Company or the Company product in a way that may be damaging to the Company’s reputation.

13. Change Terms and Conditions:
We have the right to change our Terms and Conditions to reflect our business, changes in the environment, relevant laws, market conditions and our infrastructure.

14. Customer Services:
Please contact us +44 (0) 1634 979 959 or email us at: info@thepopular.co.uk
Calls may be recorded for training and quality purposes.

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